[{"data":1,"prerenderedAt":86},["ShallowReactive",2],{"content-en-\u002Fsupport\u002Fticket-buyer\u002Fmy-ticket-is-missing\u002Fticket-not-received":3},{"id":4,"title":5,"body":6,"cta":62,"description":63,"extension":64,"highlight":62,"image":62,"key":65,"meta":66,"navigation":67,"order":68,"path":69,"related":70,"seo":82,"seoTitle":62,"stem":83,"translation":84,"__hash__":85},"help_en\u002Fsupport\u002Fticket-buyer\u002Fmy-ticket-is-missing\u002Fticket-not-received.md","My ticket is missing",{"type":7,"value":8,"toc":55},"minimark",[9,12,17,40,44,48,52],[10,11],"marker-line",{},[13,14,16],"h2",{"id":15},"check-here-first","Check here first",[18,19,20,28,34],"ul",{},[21,22,23,27],"li",{},[24,25,26],"strong",{},"Spam and Promotions."," By far the most common. Search for \"Tickethero\" in your mail.",[21,29,30,33],{},[24,31,32],{},"A typo in the email."," One letter off, and the ticket went somewhere else. Resend to the right address.",[21,35,36,39],{},[24,37,38],{},"A new date."," If the organizer moved the event, a new ticket was sent that replaces the old one.",[13,41,43],{"id":42},"how-to-get-in-without-printing","How to get in without printing",[45,46,47],"p",{},"Show the ticket on your phone. The organizer scans the code from the screen, even with no signal in the building. Take a screenshot if you are unsure about coverage.",[13,49,51],{"id":50},"when-it-is-not-the-ticket-acting-up","When it is not the ticket acting up",[45,53,54],{},"If it is about time, venue, cancellation or money back, the organizer decides. Their contact details are at the bottom of your ticket email. We are happy to help you find them.",{"title":56,"searchDepth":57,"depth":57,"links":58},"",2,[59,60,61],{"id":15,"depth":57,"text":16},{"id":42,"depth":57,"text":43},{"id":50,"depth":57,"text":51},null,"The ticket was sent to the email you bought with. If it is not in your inbox, you can have it resent right away, right here on the page.","md","ticketNotReceived",{},true,"1","\u002Fsupport\u002Fticket-buyer\u002Fmy-ticket-is-missing\u002Fticket-not-received",[71,74,76,79],{"label":72,"to":73},"Can I get my money back?","\u002Fen\u002Fsupport\u002Fticket-buyer\u002Frefunds-and-exchanges",{"label":75,"to":73},"Can I pass the ticket on?",{"label":77,"to":78},"What does the fee cover?","\u002Fen\u002Fsupport\u002Fticket-buyer\u002Fpayment-and-fees",{"label":80,"to":81},"On the day: how to get in","\u002Fen\u002Fsupport\u002Fticket-buyer\u002Fon-the-day",{"title":5,"description":63},"support\u002Fticket-buyer\u002Fmy-ticket-is-missing\u002Fticket-not-received","\u002Fsupport\u002Fbilletkoeber\u002Fmin-billet-mangler\u002Fbillet-ikke-modtaget","e2hsFaQHzkdrErT5RFwxlfQGCJxcTrupTcn_rfbz3x8",1790024002188]