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Support center

Help for organizers and ticket buyers

Every topic is right here. No clicking through a menu tree to see what exists.

Organizer

You sell tickets

Getting startedCreate your first event, set up ticket types and go on sale.Edit your eventChange time, venue, price and copy, also after going on sale.Sales and marketingDiscount codes, sales links for Facebook and door sales.Finance and payoutsWhen the money arrives, and what to hand your accountant.RefundsCancel, move, or refund a single guest.Entry and scanningScan tickets with your phone, even on a bad connection.
The getting-started guide
Ticket buyer

You bought a ticket

My ticket is missingGet the ticket resent to your email in half a minute.Refunds, cancellations and exchangesWhat you can get back, and who to write to.Payment, fees and discount codesMobilePay, cards, and what the fee covers.On the dayHow to get in, with or without printing.

Missing your ticket?

Enter your email address and we will send your tickets again.

Can't find the email? Check your spam or junk folder.

Can't find the answer? Call us.

You talk to Andreas or Jesper, who built Tickethero. Asking costs nothing.

+45 69 16 20 30
Support hoursMonday to Friday, 9-15