My ticket is missing
The ticket was sent to the email you bought with. If it is not in your inbox, you can have it resent right away, right here on the page.
Check here first
- Spam and Promotions. By far the most common. Search for "Tickethero" in your mail.
- A typo in the email. One letter off, and the ticket went somewhere else. Resend to the right address.
- A new date. If the organizer moved the event, a new ticket was sent that replaces the old one.
How to get in without printing
Show the ticket on your phone. The organizer scans the code from the screen, even with no signal in the building. Take a screenshot if you are unsure about coverage.
When it is not the ticket acting up
If it is about time, venue, cancellation or money back, the organizer decides. Their contact details are at the bottom of your ticket email. We are happy to help you find them.
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